FAQs & Policies

RETURN POLICY

I will accept returns for refund. Please contact me (eliizdesigns@gmail.com) within 14 days of receiving your package. In order to return an item, you must ship the package back to me at your expense. The item must be returned in an unused condition. I will then offer a refund of the purchase price of the item (without shipping cost).
Returns will be refunded to your account once I receive the return.

Items that are not able to be returned are custom orders and discounted items.

SHIPPING

Items will be shipped within 3-5 business days. I ship from Estonia (EU).

It usually takes 7-10 working days for packages to reach to Europe, and 14-21 working days to anywhere else. I cannot guarantee delivery dates, as they are only estimations.

Please be aware that estimated delivery times can be longer in Holiday season.

Eliis Design is not responsible for items lost, stolen or damaged in the mail or for any custom taxes, VAT, or any other custom charges or fees. Eliis Design is not responsible for delays due to customs.