RETURN POLICY
I will accept returns for refund. Please contact me (eliizdesigns@gmail.com) within 14 days of receiving your package. In order to return an item, you must ship the package back to me at your expense. The item must be returned in an unused condition. I will then offer a refund of the purchase price of the item (without shipping cost).
Returns will be refunded to your account once I receive the return.
Items that are not able to be returned are custom orders and discounted items.
SHIPPING
Items will be shipped within 3-5 business days. I ship from Estonia (EU).
Regarding of the global COVID-19 situation delivery times for packages are longer than usual!
It usually takes 7-10 working days for packages to reach to Europe, and 14-21 working days to anywhere else. I cannot guarantee delivery dates, as they are only estimations.
Please be aware that estimated delivery times can be longer in Holiday season.
Eliis Design is not responsible for items lost, stolen or damaged in the mail or for any custom taxes, VAT, or any other custom charges or fees. Eliis Design is not responsible for delays due to customs.
JEWELRY CARE
All my jewelry is designed to last for many years to come, but care should be taken to prevent damage and tarnish on your jewelry.
To maintain the quality and longevity of your jewelry:
- Remove jewelry when showering, swimming, bathing, washing hands, gardening, playing sports or other tasks that could damage the stone or the silver.
- Avoid spraying perfume, hairspray and applying creams or makeup directly onto your jewelry or making contact with it.
- Pieces should be stored in individual, airtight bags to prevent oxidation.
To remove tarnish, simply use a polishing cloth. Avoid commercial jewelry cleaning solutions as they can be damaging to the stones and weaken the silver.
